Dark Horse Salons

DARK HORSE SALONS — COLORADO (UNITED STATES) APPOINTMENT, CANCELLATION, NO-SHOW & CHEMICAL SERVICES POLICY 1) Card on File / Authorization to Charge All appointments require a valid credit/debit card on file. By booking an appointment at Dark Horse Salons (“Salon”), you authorize the Salon to charge the card on file for any applicable fees described in this policy, including late-cancellation, change, and no-show fees. 2) How to Cancel or Change an Appointment (Required Method) To be valid, **all cancellations and appointment change requests must be made:** 1. By phone call to the Salon**, and 2. Confirmed by text message** sent to/from the Salon number. A cancellation/change is not effective unless it is received by phone and confirmed via text. The **time the Salon receives the phone call** (and the corresponding text confirmation) will be used to determine whether required notice was provided. 3) Cancellation Policy (48 Hours Required) Clients must cancel at least **48 hours** prior to the scheduled appointment time to avoid charges. - Cancellations made **less than 48 hours** before the appointment may be subject to fees, up to the cost of the service(s) reserved, based on the time reserved and services booked. 4) Appointment Changes / Rescheduling (Within 24 Hours) Any appointment changes or rescheduling requests made **within 24 hours** of the scheduled appointment time are subject to a fee equal to **50% of the total cost of the service(s) booked**. “Changes” include, but are not limited to: - rescheduling to a different day/time, - modifying the service(s) in a way that reduces the appointment time reserved (downgrades), - switching to a shorter service that results in unused reserved time. 5) No-Show Policy A “no-show” includes failing to arrive for your appointment, arriving too late to perform the service(s), or failing to complete the required cancellation method above. **No-shows will be charged 100% of the total cost of the service(s) booked** to the card on file. 6) Late Arrivals If you arrive late, your service may be shortened or rescheduled to avoid impacting other scheduled clients. If the Salon cannot complete the scheduled service(s) due to late arrival, the appointment may be treated as a late cancellation or no-show and charged accordingly. 7) Agreement to Policy By booking an appointment (online, by phone, or in person), you acknowledge that you have read, understand, and agree to this policy, including the requirement to keep a card on file and the authorization to charge fees as described. CHEMICAL SERVICES — CLIENT ACKNOWLEDGEMENT, DISCLOSURE & RELEASE 8) Chemical Services Defined Chemical services include, but are not limited to: hair color, bleach/lightening, toners, relaxers, perms, keratin/smoothing treatments, and any other chemical process. 9) Allergy/Medical Disclosure Requirement You agree it is your responsibility to disclose **all known allergies, sensitivities, scalp conditions, medical conditions, medications, and relevant hair/scalp history** to your stylist **before** any service begins—especially chemical services. You confirm that you have informed your stylist of any known allergies or sensitivities. 10) Results and Risks You understand chemical services involve inherent risks and outcomes may vary based on prior services, hair condition, product reactions, and aftercare. Possible risks include irritation, allergic reaction, breakage, dryness, unexpected tone/color results, or other undesired outcomes. 11) Release of Liability / Covenant Not to Sue (Chemical Services) To the fullest extent permitted by **Colorado** and **United States** law, by booking and receiving chemical services you agree to **release, waive, and discharge** Dark Horse Salons and the providing stylist(s) from claims, demands, actions, or liabilities arising out of or related to chemical services, including but not limited to reactions, irritation, breakage, or unsatisfactory results. To the fullest extent permitted by law, you further agree **not to sue** or bring any legal claim against Dark Horse Salons or the stylist(s) for any injury, reaction, loss, or damages arising from chemical services, **except where such waiver is prohibited by law**.